Subsidy-related services, such as subsidy programmes
This data protection statement informs about the processing of personal data within the framework of the initiation, provision, management or processing of subsidy-related services, such as subsidy programmes, subsidy products as well as consultations and are guided also by potential and actual users of a subsidy-related service as well as to third parties involved in the subsidy-relevant service, such as collateral providers, authorised representatives, or officers:
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Download the file
Further product-specific data protection statements exist for
Event management
This data protection statement informs about the processing of personal data within the framework of event management, for instance in connection with your participation in an event organised by NRW.BANK or the contact with one of our employees.
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Download the file
Provision of information, such as newsletters
These data protection statements inform about provision of information, they are itemised according to wether your declaration of consent reaches us by post or by electronic means.
Privacy policy for our website
NRW.BANK is glad that you are visiting our website and about your interest in the bank and our products. NRW.BANK is sensitive to your privacy issues and compliance with all applicable data protection regulations is very important to us. The collecting, processing and usage of personal data within our website is subject to the data protection standards of the European Community and in particular to the regulations of the German Data Protection law. This notice applies to all information collected or submitted on our website.
NRW.BANK is sensitive to your privacy issues.
Technical Data
While using our website, our servers save information which is necessary for technical and regulatory reasons: the name of the Internet Service Provider, the website from which access to our websites is requested and those of our websites which are used including the date and the duration of the access.
Personal Data
Personal data means data which relates to a living individual who can be identified ("Personal Data"). Your Personal Data will only be saved if you decide to provide us with this information in an active manner - for example, in order to get access to an access-code protected Site. Personal Data, such as your name, area of business, business address, e-mail address, etc., must be collected in order to register you and/ or your organization for access to the password protected portions of our site, and to ensure that you have the necessary qualifications to enter such protected portions of the site. In this case we save your personal user ID, the sites you have visited and the duration of your stay.
Personal Data will only be processed for the purposes for which it has been collected. This information will not be distributed to anyone outside NRW.BANK'. However, we may disclose information about our customer(s) if requested or ordered to do so in the course of a legal or regulatory proceeding.
Contact data
If you contact us via one of the offered possibilities (such as a contact form) we will save your information to be able to process and respond to your request. Without your consent we will not transfer your information to a third party.
Statistical data recording
To optimize the content of our web pages and our other advertising activities, we collect anonymized statistical data. This includes data such as the page of origin, the computer and browser type, the pages of nrwbank.de you visited as well as the date and time of your visit. Anonymized IP addresses are saved temporarily to the extent and for the duration this is required for technical reasons. They are not used for any other purpose whatsoever. This data is exclusively used for internal purposes. It is not possible to draw conclusions to your person from evaluating or saving this information.
Statistical data is primarily recorded by two service providers, Etracker GmbH and Doubleclick/Google Inc. You may contact these companies at any time to object to your data being recorded and saved with immediate effect. To do so electronically, you may use the following links:
Etracker GmbH: www.etracker.de/privacy
Doubleclick/Google Inc.: www.google.com/settings/ads
Cookies
In order to make your visit on our website as convenient as possible we use different kinds of cookies. A "cookie" is a tiny data file that a website can send to your browser in order to steer the online connection to our servers.
Permanent cookies (e.g. cookies which will persist beyond your current session) are used if the language is changed during the session and following your acceptance of the Access and Use Agreement for NRW.BANK's secure web area.
Within our protected areas we use a session cookie, which will terminate the session after a defined inactive time and which will be deleted after the termination.
Security
To protect your Personal Data NRW.BANK uses state-of-the-art technical and organizational security measures. Our employees are bound to the rules of confidentiality and privacy which are common practice in credit institutions.
Social-Media-Plugins
This website uses Facebook Social Plugins of Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). Information on all Facebook-Plugins can be found at
https://developers.facebook.com/docs/plugins/
The plugin establishes a direct connection between your browser and the Facebook-servers. We dont have any influence on the nature and the extent of data the plugin transfers to servers of Facebook Inc. The plugin informs Facebook Inc. about your visit of our website. In this case it is possible that your IP-address will be saved. In case you are logged on to your Facebook account whilst using this website, the mentioned information will be connected to this account. If you use the plugin's functions, such as "share" or "like", related information will be transferred to Facebook as well. If you seek to prevent the latter you should log out of your Facebook account prior to visiting this website.
Furthermore this website uses "+1" of Google Plus of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). If you use a website containing the "+1"-button, a direct connection between your browser and Google-servers will be established. We dont have any influence on the nature and the extent of data the plugin transfers to servers of Google Inc. By clicking the "+1"-button whilst being logged in to Google + you share the contents of the website on your public profile. Personal data will, according to Google Inc., only be collected in case you click the "+1"-button. Amongst other information the IP-address of users who are logged on to Google will be saved. If you seek Google Inc. from saving those data und connecting it to your Google account you should log out of your Facebook account prior to visiting this website. Information on the "+1"-button can be found here: https://developers.google.com/+/web/buttons-policy.
Furthermore this website uses Twitter-buttons by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you use a website containing these buttons, a direct connection between your browser and Twitter-servers will be established. We dont have any influence on the nature and the extent of data the plugin transfers to servers of Twitter. According to Twitter Inc. merely your IP-address will be collected and saved. Information on the treatment of personal data by Twitter can be found here: https://twitter.com/privacy.
Name of the responsible person pursuant to Article 4 (7) DSGVO
You can query, change or delete your stored data at this address at any time.
NRW.BANK
Kavalleriestraße 22
40213 Düsseldorf
E-mail: presse@nrwbank.de
Contact the Data Protection Officer
Stephan Wirth
- Data Protection Officer
- IT/Organisation/Interne Dienste
If you have any questions regarding the handling of your personal data at NRW.BANK, please do not hesitate to contact our Data Protection Officer Stephan Wirth:
We use cookies
For your privacy, click here to choose the cookies you accept on our website. Please decide for yourself or simply tell us that you agree with all or none of the cookies we suggest.
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NameNRW.BANK-Webseite
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ProviderNRW.BANK
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UsageBasic system for the NRW.BANK website. The use of the cookies listed here must be permitted in order to ensure error-free operation.
Name | Usage | Storage duration | Host | Content example |
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JSESSIONID | General session cookie for web pages written in JSP. Usually used to maintain an anonymous user session from the server. | Session | www.nrwbank.de | 294ED06D6246427C567EF0A041072211 |
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NameNRW.BANK-Cookiebanner
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ProviderNRW.BANK
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UsageStores the cookie settings of our visitors.
Name | Usage | Storage duration | Host | Content example |
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cm_eprivacy | Stores the cookie settings of our visitors. | one year | www.nrwbank.de | cm_eprivacy:"{"group":"essenzielle,-technische-cookies","services":["comundus-cookiebanner","opencms"]};{"allIFramesAccepted":false}" |
cm_eprivacy_id | Stores the cookie settings of our visitors. | one year | www.nrwbank.de | cm_eprivacy_id:"{"uuid":"726ce60f-82df-457e-aa8f-ae7dd5f9cf38","version":26}" |
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NameNRW.BANK-Anwendungen
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ProviderNRW.BANK
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UsageApplications such as the repayment calculator.
Name | Usage | Storage duration | Host | Content example |
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JSESSIONID | General session cookie for web pages written in JSP. Usually used to maintain an anonymous user session from the server. | Session | www.nrwbank.de | 294ED06D6246427C567EF0A041072211 |
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NameYouTube
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Privacy policy
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ProviderYouTube LLC
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UsageYouTube is a video platform of the US company YouTube LLC, a subsidiary of Google LLC since 2006, based in San Bruno, California. We use this platform to provide videos and their various file formats for mobile devices and web browsers. YouTube establishes - regardless of whether you watch a video - a connection to the Google DoubleClick network. As soon as you start a YouTube video on our website, a connection to YouTube's servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. Furthermore, YouTube can save various cookies on your end device after starting a video. With the help of these cookies, YouTube can obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts. For more information about individual cookies, check the description. Please note that this service may reload other services that may process personal data or share it with third parties. For more information, see the privacy policy of the service.
Name | Usage | Storage duration | Host |
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VISITOR_INFO1_LIVE | Tries to estimate the bandwidth of users on pages with integrated YouTube videos. | 6 months | youtube.com |
GPS | Registers a unique ID on mobile devices to enable tracking based on geographic GPS location. | a few seconds | youtube.com |
yt-remote-connected-devices | Saves the user's video player settings when YouTube video is embedded. | Permanent | youtube.com |
yt-remote-device-id | Saves the user's video player settings when YouTube video is embedded. | Permanent | youtube.com |
yt-remote-fast-check-period | Saves the user's video player settings when YouTube video is embedded. | Session | youtube.com |
yt-remote-session-app | Saves the user's video player settings when YouTube video is embedded. | Session | youtube.com |
yt-remote-session-name | Saves the user's video player settings when YouTube video is embedded. | Session | youtube.com |
yt-remote-cast-available | Saves the user's video player settings when YouTube video is embedded. | Session | youtube.com |
yt-remote-cast-installed | Saves the user's video player settings when YouTube video is embedded. | Session | youtube.com |
YSC | Registers a unique ID to store statistics about which embedded videos the user has seen from YouTube. | Session | youtube.com |
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Nameetracker
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Privacy policy
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Provideretracker GmbH
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Usageetracker is a web analysis service provided by etracker GmbH. Thanks to the analyses, we gain a better understanding of how our websites are used. We use the information as a basis for reports. In addition, they help us to improve the website. The cookies collect anonymous data, e.g. on the number of visitors to the website, the websites from which the visitors accessed our website, and the pages visited. From this data, usage profiles can be created under a pseudonym. Cookies can be used for this purpose. The cookies enable the recognition of the Internet browser. On behalf of the operator of this website, etracker will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. Please note that this service may reload other services that may process personal data or pass it on to third parties. For more information, please refer to the privacy policy of the service.
Name | Usage | Storage duration | Host |
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BT_sdc | Enthält Base64-codierte Daten der aktuellen Besuchersitzung (Referrer, Anzahl der Seiten, Anzahl der Sekunden seit Beginn der Sitzung), die für Personalisierungszwecke verwendet werden. | Session | nrwbank.de, www.etracker.de |
cookiesAvailable | This cookie is set by etracker's Audience Manager to determine whether any third-party cookies can be set in the visitor's browser - third-party cookies are used to collect information or track the visitor's behavior on different websites. Third-party cookies are set by a third-party website or company. | Session | nrwbank.de, static.etracker.com |
isSdEnabled | Detection of whether the scroll depth is measured for the visitor. | one day | nrwbank.de, static.etracker.com |
_et_coid | The cookie "_et_coid" is used to check whether the browser allows cookies to be set. | two years | nrwbank.de, www.etracker.de |
BT_ctst | Used only to detect whether or not cookies are enabled in the visitor's browser. | Session | nrwbank.de |
et_scroll_depth | Data for scroll depth measurement. | Permanent | nrwbank.de |
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Namehotjar
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Privacy policy
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ProviderHotjar Ltd
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Usagehotjar is a web analytics service provided by etracker Ltd. The analytics give us a better understanding of how our websites are used. Please note: If you allow cookies from this category and block them again at a later time, cookies that have already been set may remain on your device for technical reasons, but are non-functional when the service is deactivated. You can delete these cookies manually at any time.
Name | Usage | Storage duration | Host |
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_hjSessionBenutzer_{site_id} | Set when a user accesses a page for the first time. Stores the Hotjar user ID that is unique to that page. Hotjar does not track users across different websites. Ensures that data from subsequent visits to the same page is associated with the same user ID. | one year | nrwbank.de, static.hotjar.com |
_hjid | This is an old cookie that we no longer set, but if a user still has it in their browser, we will reuse its value and migrate it to _hjSessionUser_{site_id}. Set when a user accesses a site for the first time. Retains the Hotjar user ID, which is unique for that site. Ensures that data from subsequent visits to the same site is associated with the same user ID. | one year | nrwbank.de, static.hotjar.com |
_hjFirstSeen | Identifies the first session of a new user. Used by record filters to identify new user sessions. Duration 30 minutes, extends with user activity. | 30 minutes | nrwbank.de, static.hotjar.com |
_hjHasCachedUserAttributes | Allows us to know if the data in _hjUserAttributes Local Storage element is up to date or not. | Session | nrwbank.de, static.hotjar.com |
_hjUserAttributesHash | Allows us to know when a user attribute has changed and needs to be updated. Duration 2 minutes, expands every 30 seconds. | 2 minutes | nrwbank.de, static.hotjar.com |
_hjBenutzerAttribute | Stores user attributes sent via the Hotjar Identify API. | No explicit validity period | nrwbank.de, static.hotjar.com |
hjViewportId | Stores user viewport details such as size and dimensions. | Session | nrwbank.de, static.hotjar.com |
_hjSession_{site_id} | Contains the current session data. Ensures that subsequent requests in the session window are assigned to the same session. Duration 30 minutes, extends depending on user activity. | 30 minutes | nrwbank.de, static.hotjar.com |
_hjSessionTooLarge | Causes Hotjar to stop collecting data when a session becomes too large. Automatically determined by a signal from the server when the session size exceeds the limit. | Session | nrwbank.de, static.hotjar.com |
_hjSessionResumed | Set when a session/recording reconnects to the Hotjar servers after a disconnection. | Session | nrwbank.de, static.hotjar.com |
_hjCookieTest | Checks whether the Hotjar tracking code can use cookies. If yes, a value of 1 is set. Deleted almost immediately after its creation. Below 100ms duration, the cookie expiration time is set to the session duration. | Session | nrwbank.de, static.hotjar.com |
_hjLocalStorageTest | Checks whether the Hotjar tracking code can use local storage. If so, the value is set to 1. The data stored in _hjLocalStorageTest has no expiration time, but is deleted almost immediately after it is created. | below 1 second | nrwbank.de, static.hotjar.com |
_hjSessionStorageTest | Checks whether the Hotjar tracking code can use session storage. If so, a value of 1 is set. The data stored in _hjSessionStorageTest has no expiration time, but is deleted almost immediately after it is created. | below 1 second | nrwbank.de, static.hotjar.com |
_hjIncludedInPageviewSample | Set to determine if a user is included in the data sample defined by your website's page view limit. Duration: 2 minutes, expanded every 30 seconds. | 2 minutes | nrwbank.de, static.hotjar.com |
_hjIncludedInSessionSample_{site_id} | Set to determine if a user is included in the data sample defined by your website's daily session limit. Duration: 2 minutes, expanded every 30 seconds. | 2 minutes | nrwbank.de, static.hotjar.com |
_hjAbsoluteSessionInProgress | Used to recognize the first page view of a user. Duration 30 minutes, extended in case of user activity. | 30 minutes | nrwbank.de, static.hotjar.com |
_hjTLDTest | Attempts to save the _hjTLDTest cookie for various URL substrings until it fails. Allows us to determine the most common cookie path to use instead of the page hostname. This means that cookies can be shared across subdomains (if applicable). After this check, the cookie is removed. | Session | nrwbank.de, static.hotjar.com |
_hjRecordingEnabled | Set when a recording starts. Read when the recording module is initialized to determine if the user is already in a recording in a particular session. | Session | nrwbank.de, static.hotjar.com |
_hjRecordingLastActivity | Updated when a user recording starts and when data is sent to the server (the user performs an action that Hotjar records). | Session | nrwbank.de, static.hotjar.com |
_hjClosedSurveyInvites | Set when a user interacts with a link survey invitation modal. Ensures that the same invitation does not reappear if it has already been displayed. | one year | nrwbank.de, static.hotjar.com |
_hjDonePolls | Set when a user completes a survey on site. Ensures that the same survey is not displayed again if it has already been completed. | 365 Tage | nrwbank.de, static.hotjar.com |
_hjMinimizedPolls | Set when a user minimizes a survey on site. Ensures that the survey remains minimized when the user navigates through your website. | one year | nrwbank.de, static.hotjar.com |
_hjShownFeedbackMessage | Set when a user minimizes or locks a feedback widget. Ensures that the feedback widget is loaded as minimized when the user navigates to another page where it should be displayed. | 1 day | nrwbank.de, static.hotjar.com |
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NameMyAudience
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Privacy policy
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ProviderMyAudience Limited
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UsageThe service is used to control our visitor survey.
Name | Usage | Storage duration | Host |
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NRW_BANK8_1_1 | The service is used to control our visitor survey. | one year | myaudience.de |